Team members of Renaissance Assisted Living of Greene County and The Harbor at Renaissance of Greene County are proud to announce their completion of Legacy Senior Living’s SERVE training program. The SERVE program, created by Legacy Senior Living leadership, is a commitment to providing the best training tools possible for team members to care for residents and family members with honor, respect, faith and integrity. It is designed to equip team members with the necessary tools to provide exceptional resident care and customer service.
The SERVE training program was birthed from Legacy’s Customer Service Standards. SERVE is an acronym standing for: Speak and Smile, Encourage and Engage, Respond to Residents, Value and Validate, and Every Day is the Extra Mile. The 3-hour training goes beyond standard orientation by providing enhanced customer service tools to team members after they have acclimated to their roles. This strategic approach ensures continued guidance, success and growth for all team members.
Legacy Senior Living, the management company of Renaissance and The Harbor, believes customer service is a major key to success. This program sets them apart by providing unique training requirements for all team members to provide their job duties with confidence and compassion.
The training champions of SERVE are Renita Carnes, Director of Culture and Training and Ashley Young-Roesler, Operations and Training Specialist. They conduct training through in-person sessions at each facility every 6-7 months to accommodate new hires and foster ongoing development. To reinforce key principles, SERVE posters are displayed in team member areas, serving as daily reminders of the commitment to excellence. Recertification is required every 12-18 months to uphold the highest standards.
Committed to providing a vibrant and supportive environment for all residents, family members and community partners, Renaissance Assisted Living of Greene County and The Harbor at Renaissance of Greene County continues to lead the industry with innovative programs and exceptional care.
COMMUNITY DETAILS
Located at the foothills of the beautiful Blue Ridge Mountains of Stanardsville, Va., The Harbor at Renaissance is a premier memory care community in the heart of Stanardsville. The team at The Harbor at Renaissance serves 32 resident apartments, in a safe, attentive, home-like environment. The community is committed to serving the greatest generation with honor, respect, faith, and integrity.
The Alzheimer’s and memory care services at The Harbor are unparalleled in eastern Virginia. The staff is friendly, the environment is safe, and they value the dignity of each resident, considering it a special blessing to serve them. More information is available at (434) 985-4481 or theharboralf.cc.
The Harbor at Renaissance is a part of Legacy Senior Living, a family-owned, faith-based company with an executive team that has more than 150 combined years of experience in the senior living industry. Legacy Senior Living strives to serve the Greatest Generation with honor, respect, faith, and integrity. More information is available at legacysl.net or by calling (423) 478-8071.
